Anand
16 July 2025
81. A person who makes a call _______.
- Keypad
- Caller
- Phase
- Contacts
Answer: B – Caller
82. Receiver is a person who ____ the call.
- Blocks
- Dials
- Receives
- Rejects
Answer: C – Receives
83. Phone call has ___ phases.
- End
- Middle
- Different
- Three
Answer: D – Three
84. Bindu receives a call from JJ company promoting a discount sale. She couldn’t clearly hear the details. How is she supposed to ask the person to repeat the information?
- What is it?
- Could you please repeat?
- Speak loud
- I don’t know
Answer: B – Could you please repeat?
85. Harish made a call to the Senior manager in a company. How is he supposed to start the conversation?
- Greet the person
- Purpose of call
- Thank the person
- Good bye
Answer: A – Greet the person