16. Which is not a type of non-verbal communication?
A. E-mail
B. Eye-contact
C. Hand movements
D. Facial expression
Correct Answer: A
17. Shouting shows we are angry. Talking very slowly shows we are tired or sleepy. What part of non-verbal communication helps us understand this?
A. Smile
B. Hand movements
C. Tone of voice
D. Eye movements
Correct Answer: C
18. Distance between yourself and the other person is called ________.
A. Spatial distance
B. Relationship
C. Informal
D. Close
Correct Answer: A
19. When talking to our co-workers, we should not stand or sit ________ to them.
A. too close
B. opposite
C. in front of
D. next to
Correct Answer: A
20. Cherry is going for an interview. What should she not do?
A. Wear formal dress
B. Apply too much makeup or perfume
C. Take her resume
D. Wear clean clothes
Correct Answer: B