36. Argument or disagreement between two groups of people is called ________.
A. Teamwork
B. Conflict
C. Happiness
D. Fun
Correct Answer: B
37. Conflict usually creates ________.
A. Negative emotions
B. Positive emotions
C. Happy emotions
D. Enjoyment
Correct Answer: A
38. Conflict in workplace affects ____.
A. Ability to work
B. Salary
C. Environment
D. Weather
Correct Answer: A
39. James had to meet his team members Suraj, Reena and Nagma on Friday. James called Suraj and Reena. But he did not inform Nagma. This is an example of ________.
A. Poor communication
B. Typing error
C. Stress
D. Poor listening
Correct Answer: A
40. Shwetha and Rakshit are coworkers. They are angry with each other because they have not completed a project properly. Which is a good way to resolve such conflicts in the workplace?
A. Quit the job
B. Find different ways to solve the problem
C. Ignore each other
D. File a police complaint
Correct Answer: B