21: Customers’ needs can be understood through __________.
A) Customer Survey
B) Selling
C) Talking to our family
D) Customer service
Answer: A
22: An Entrepreneur needs to maintain good ________ with his customers.
A) Communication
B) Relationship
C) Behavior
D) Friendship
Answer: B
23: Why do customers like a product or service?
A) Good Price
B) Good Quality
C) Feel of the product or service
D) All of these
Answer: D
24: Shilpa wants to start a soap-making company. What kind of questions should she NOT ask her customers?
A) Which types of soaps do you buy?
B) Do you like to eat chats?
C) How much do you pay for soap?
D) Do you use soap?
Answer: B
25: Roopa wants to start a new business. But she is not sure which product she should choose to start her business. What will be her basic research to finalize her product?
A) Loan from Banks
B) Buying products from others
C) Search how to advertise the product
D) Research on products & services that customers are currently using
Answer: D