Customer Service Quiz

  1. A person who buys a product is a _____
    • A. Student
    • B. Customer ✅
    • C. Seller
    • D. Servicer
  2. What is the service given to the customer before, during or after a purchase called?
    • A. Customer service ✅
    • B. Auto Service
    • C. Management Service
    • D. None of these
  3. What does the growth of a business depend on?
    • A. How you talk to customers
    • B. How you take feedback from customers
    • C. How you help customers
    • D. All of these ✅
  4. Harish has taken up his family business of ironing clothes. His customers are not happy with the service. What should Harish do to make his business better?
    • A. Increase the cost
    • B. Give better customer service ✅
    • C. Stop the business
    • D. Change the business
  5. Pushpa and Kavya have opened a shop for baby clothes in Bangalore and Chennai. Bangalore outlet is gaining more popularity and profit. What might be the reason?
    • A. Good customer relationship in Bangalore shop ✅
    • B. Chennai is very hot
    • C. There are more babies in Bangalore
    • D. No reasons