16. Why is it important to use selling techniques?
a) To look confident
b) To make friends with customers
c) To have fun
d) To connect with customers & make sure they make a purchase ✅
17. ________ is a sales technique that aims to market additional products to the customers.
a) Probing
b) Cross selling ✅
c) FAB
d) Lying
18. FAB means ____.
a) Features, Advantages, Benefits ✅
b) Features, Advices, Benefits
c) Five, Advertisements, Boards
d) Festival, Adventure, Behalf
19. Swati needs to sell a laptop. She can use the ______ technique to sell it.
a) FAB ✅
b) TAB
c) Cross selling
d) Probing
20. Smitha needs to sell a mobile phone. She is writing down the advantages and benefits of the different phones. She is writing a ___.
a) Financial statement
b) Service statement
c) FAB statement ✅
d) Bill