16. Why is it important to use selling techniques?
a) To look confident
b) To make friends with customers
c) To have fun
d) To connect with customers and ensure they buy ✅
17. ________ is a selling technique aimed at selling additional products to customers.
a) Probing
b) Cross Selling ✅
c) FAB
d) Lying
18. FAB stands for ____.
a) Features, Advantages, Benefits ✅
b) Features, Advice, Benefits
c) Five, Advertising, Board
d) Festivals, Adventure, Behalf
19. Swati has to sell a laptop. She can use the ______ technique to sell it.
a) FAB ✅
b) TAB
c) Cross Selling
d) Probing
20. Smita has to sell a mobile phone. She is writing down the advantages and benefits of different phones. She is writing a ____.
a) Financial statement
b) Service statement
c) FAB statement ✅
d) Bill