ग्राहकों की ज़रूरतों की पहचान करने के लिए जांच

11. Probing for customer needs means _______.
a) To celebrate with customers
b) Get angry with the customer
c) To ask customers what they need ✅
d) To give discount

12. Caring for customers is key to growing your business. What does this mean?
a) Care for what customers want ✅
b) Care for customers when they are sick
c) Care for customers at their home
d) Care for keys

13. ____ is a way to understand the customer’s needs and emotions by asking questions.
a) Apologising
b) Probing ✅
c) Explaining
d) Assuming

14. Tapsi is at a clothes shop to buy a gift for her friend. She can’t decide which clothes to pick. How can the salesperson help Tapsi?
a) By asking open questions
b) By asking probing questions
c) By asking closed questions
d) By asking open, probing and closed questions ✅

15. Sudha buys vegetables from Karthik’s shop. She is happy with the quality and prices. She can help Karthik’s business improve by ____.
a) Sharing good words about the shop ✅
b) Watching the shop
c) Hating Karthik
d) Buying vegetables from other shop