Employability Skills Work Book

Digital literacy is defined as the ability to comfortably use various digital tools—such as computers, laptops, tablets, and smartphones—and the internet to express your thoughts and understand the thoughts of others. A digitally literate person can easily perform everyday tasks like shopping, searching for information, booking tickets, and communicating online.

Digital Technology in Everyday Life

Digital technology has become a fundamental part of daily interactions. According to the sources, common uses include:

Digital literacy is defined as the ability to comfortably use computers, smartphones, and the internet to perform everyday tasks such as shopping, searching for information, and communicating. Computer hardware is primarily categorised into desktops, which are stationary units with separate parts, and laptops, which are portable devices.

Assessing your communication ability is the process of reflecting on your interactions to identify your existing strengths and determine areas where you can grow to become a more effective communicator,.

Identifying Your Communication Strengths

According to the sources, you should review your habits to see which professional and personal communication tasks you can perform well. Key strengths include:

Handling criticism is the process of receiving and responding to comments made about your actions or performance, particularly regarding your weaknesses or areas needing practice. While it can be difficult to hear, criticism is essential for professional growth and self-improvement.

Types of Criticism

The sources distinguish between two primary types of criticism:

Conflict is defined as a serious argument or disagreement between two people or two groups that typically lasts for a long time and creates negative emotions. In the workplace, conflicts are common because different people must work together, share ideas, and manage shared workloads.

Common Causes of Workplace Conflict

Understanding the root cause is the first step toward resolution. The sources identify three primary causes:

Effective teamwork is defined as different people working together on the same task to achieve a shared objective. In the 21st-century workplace, being a "good team player" is a vital employability skill that relies on strong communication and interpersonal abilities.

The Importance of Teamwork

Working as part of a team offers several key advantages over working alone:

Workplace communication is the essential process through which individuals exchange ideas, make decisions, and complete tasks within a professional environment. In the modern workplace, this interaction occurs through various channels, including face-to-face meetings, phone and video calls, emails, formal documents, and short text messages.

The 6Cs of Professional Communication

To ensure that messages are effective and fully understood, all workplace communication—whether spoken or written—should follow the 6Cs:

Practicing effective communication involves ensuring that a message is fully understood by the receiver, which can be measured by how they listen, respond, and continue the conversation. To achieve this, individuals should focus on the 6Cs of communication and adapt their style to the specific context.

1. The 6Cs of Effective Communication

For a message to be successful, it must meet the following criteria:

Non-verbal communication is the process of sharing messages without the use of written or spoken words. It is often more powerful than verbal communication, as humans tend to react more strongly to visible emotions—such as crying or sad facial expressions—than to the words themselves. In fact, it is said that humans communicate more through non-verbal means than through words.

The Six Ways of Non-Verbal Communication

According to the sources, non-verbal communication occurs in six primary ways:

Verbal communication includes the use of words to share information, and while often associated with speaking, it is equally defined by written communication. In the modern workplace, writing serves as a primary way to exchange information, record decisions, and build professional relationships.

According to the sources, successful written communication relies on being clear, correct, complete, concise, considerate, and courteous (the 6Cs). Key forms of professional writing include: