Employability Skills Work Book

Non-verbal communication is the process of sharing messages without the use of written or spoken words. It is often more powerful than verbal communication, as humans tend to react more strongly to visible emotions—such as crying or sad facial expressions—than to the words themselves. In fact, it is said that humans communicate more through non-verbal means than through words.

The Six Ways of Non-Verbal Communication

According to the sources, non-verbal communication occurs in six primary ways:

Verbal communication includes the use of words to share information, and while often associated with speaking, it is equally defined by written communication. In the modern workplace, writing serves as a primary way to exchange information, record decisions, and build professional relationships.

According to the sources, successful written communication relies on being clear, correct, complete, concise, considerate, and courteous (the 6Cs). Key forms of professional writing include:

Communication is the fundamental process of sharing thoughts, describing feelings, and learning new things through interaction with others. According to the sources, its importance can be understood through several key perspectives:

Communication is the process of sharing thoughts, describing feelings, and learning new things through interaction with others. In the 21st-century workplace, it is a vital employability skill used to exchange ideas, make decisions, and build professional relationships.

Types of Communication

According to the sources, communication is categorised into four primary types:

Sentences are groups of words that convey a single idea. To write a correct, meaningful sentence in English, it is essential to follow a specific structure and word order.

The Three Parts of a Complete Sentence

Every complete sentence consists of three primary parts:

Sentences are groups of words that convey a single idea. Based on their meaning and the situation in which they are used, there are four primary types of sentences in English:

1. Declarative Sentence

This is the most common type of sentence. It is used to provide information, state a fact, or give an explanation.

Punctuation marks are symbols used in writing to make sentences clear, interesting, and easy to understand. While we use voice tone, pauses, and volume to convey meaning when speaking, punctuation serves as the substitute for these vocal cues in written communication.

The following sections provide an introduction to the primary punctuation marks used in English:

Describing words, also known as adjectives, are used to provide more information about naming words by giving details about someone or something. These words are essential because they make sentences clearer, more interesting, and help individuals communicate more effectively.

Describing Objects and Surroundings

Adjectives allow you to describe various characteristics of the things around you, grouped into several categories:

Action words, also known as verbs, are used to show an action connected with a person, an animal, a bird, or a thing. They are essential building blocks of sentences that tell us what a subject is doing.

What Verbs Express

According to the sources, verbs can express three different things:

Pronouns are words used in place of naming words (nouns) to avoid the repetition of the same word and prevent confusion during communication.

Categories of Pronouns

Pronouns are chosen based on whether the naming word they replace is singular or plural and whom or what they refer to: