Preparing for an Interview

Anand 13 August 2025
  1. ______ is the formal process of checking if the candidate is suitable for the job.
    A) Interview
    B) Onboarding
    C) Training
    D) Reading
    Correct Answer: A) Interview
  2. Which of the following is NOT an interview skill?
    A) Clear communication
    B) Painting
    C) Active listening
    D) Showing confidence
    Correct Answer: B) Painting
  3. Which of the following are good manners in an interview?
    A) Not making eye contact
    B) Speaking too fast
    C) Being on time
    D) Getting irritated
    Correct Answer: C) Being on time

Managing Stress in the Workplace

Anand 13 August 2025
  1. ______ can be a physical, mental, or emotional reaction, that makes us feel worried.
    A) Stress
    B) Food
    C) Job
    D) Action
    Correct Answer: A) Stress
  2. What kind of stress can lead to lifelong physical and mental health issues?
    A) Short-term
    B) Long-term
    C) Mid-term
    D) Good stress
    Correct Answer: B) Long-term
  3. ______ stress can make us feel excited and motivated.
    A) Bad
    B) Good
    C) Short-term
    D) Long-term
    Correct Answer: B) Good

Personal Grooming and Hygien

Anand 13 August 2025
  1. ____ is the process of taking steps to look neat and presentable.
    A) Grooming
    B) Brooming
    C) Caring
    D) Uniform
    Correct Answer: A) Grooming
  2. Why is personal grooming important?
    A) It creates a positive first impression.
    B) It helps you feel confident.
    C) It shows self-discipline.
    D) All of these
    Correct Answer: D) All of these
  3. During an industrial visit or an interview we have to dress ____.
    A) formally
    B) dirty
    C) in pajamas
    D) casually
    Correct Answer: A) formally

Positive Work Environment

Anand 13 August 2025
  1. Which of these is a bad practice in a workplace?
    A) Open and honest communication
    B) Opportunity to grow in the company
    C) Good work-life balance
    D) No trust between co-workers
    Correct Answer: D) No trust between co-workers
  2. Good, professional relationship with co-workers can give the feeling of ________.
    A) Job satisfaction
    B) Fear
    C) Confusion
    D) Negative energy
    Correct Answer: A) Job satisfaction
  3. How can we save resources on our planet?
    A) Use less electricity
    B) Create less pollution
    C) Use less plastic
    D) All of these

Positive Work Environment

Anand 12 August 2025

16. Why is it important to use selling techniques?
a) To look confident
b) To make friends with customers
c) To have fun
d) To connect with customers and ensure they buy ✅

17. ________ is a selling technique aimed at selling additional products to customers.
a) Probing
b) Cross Selling ✅
c) FAB
d) Lying

18. FAB stands for ____.
a) Features, Advantages, Benefits ✅
b) Features, Advice, Benefits
c) Five, Advertising, Board
d) Festivals, Adventure, Behalf

Closing Sales and Customer Feedback

Anand 12 August 2025

16. Why is it important to use selling techniques?
a) To look confident
b) To make friends with customers
c) To have fun
d) To connect with customers & make sure they make a purchase ✅

17. ________ is a sales technique that aims to market additional products to the customers.
a) Probing
b) Cross selling ✅
c) FAB
d) Lying

18. FAB means ____.
a) Features, Advantages, Benefits ✅
b) Features, Advices, Benefits
c) Five, Advertisements, Boards
d) Festival, Adventure, Behalf

Simple Techniques for Communicating with Customers

Anand 12 August 2025

16. Why is it important to use selling techniques?
a) To look confident
b) To make friends with customers
c) To have fun
d) To connect with customers & make sure they make a purchase ✅

17. ________ is a sales technique that aims to market additional products to the customers.
a) Probing
b) Cross selling ✅
c) FAB
d) Lying

18. FAB means ____.
a) Features, Advantages, Benefits ✅
b) Features, Advices, Benefits
c) Five, Advertisements, Boards
d) Festival, Adventure, Behalf

Probing to Identify Customer Needs

Anand 12 August 2025

11. Probing for customer needs means _______.
a) To celebrate with customers
b) Get angry with the customer
c) To ask customers what they need ✅
d) To give discount

12. Caring for customers is key to growing your business. What does this mean?
a) Care for what customers want ✅
b) Care for customers when they are sick
c) Care for customers at their home
d) Care for keys

13. ____ is a way to understand the customer’s needs and emotions by asking questions.
a) Apologising
b) Probing ✅
c) Explaining
d) Assuming

Types of Customers

Anand 12 August 2025

6. A dissatisfied customer means _______.
a) Happy customer
b) Beautiful customer
c) Unhappy customer ✅
d) Old customer

7. A customer who buys a product for the first time is a ____.
a) Bargaining customer
b) Vendor
c) New customer ✅
d) Researching customer

8. Loyal Customers are those who _______.
a) Keep coming back to the same shop ✅
b) Hate the shop
c) Buy a product/a service for the first time
d) Ask for more discount

Customer Service and Relationship Building

Anand 12 August 2025

Customer Service Quiz

  1. A person who buys a product is a _____
    • A. Student
    • B. Customer ✅
    • C. Seller
    • D. Servicer
  2. What is the service given to the customer before, during or after a purchase called?
    • A. Customer service ✅
    • B. Auto Service
    • C. Management Service
    • D. None of these
  3. What does the growth of a business depend on?
    • A. How you talk to customers
    • B. How you take feedback from customers
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